SOS Connect by Deutsche Telekom AG
SOS Connect by Deutsche Telekom AG
Saving lives
fast.
Saving lives
fast.
What’s the purpose of this app?
What’s the purpose of this app?
One simple tool to quickly alarm in an emergency and find instant help.
This product has the primary goal of ensuring a safe and healthy work environment.
Why a product like this?
Why a product like this?
Efficient Emergency Communication in Large Organizations
Efficient Emergency Communication in Large Organizations
Efficient Emergency Communication
in Large Organizations
A large corporation can benefit from an SOS app to enhance employee and visitor safety. The app enables quick reporting of emergencies like medical incidents, fires, and threats, reducing response times and facilitating coordinated actions among security and emergency teams.
A large corporation can benefit from an SOS app to enhance employee and visitor safety. The app enables quick reporting of emergencies like medical incidents, fires, and threats, reducing response times and facilitating coordinated actions among security and emergency teams.
Prevention and Risk Mitigation
Prevention and Risk Mitigation
Prevention and Risk Mitigation
Such an app helps detect and report threats early before they escalate. It minimizes risks in the work environment and provides a direct, easily accessible solution for reporting, which is particularly important in a large, complex corporate setting.
Such an app helps detect and report threats early before they escalate. It minimizes risks in the work environment and provides a direct, easily accessible solution for reporting, which is particularly important in a large, complex corporate setting.
Efficient Resource Management
Efficient Resource Management
Efficient Resource Management
An SOS app can also help a large corporation manage its internal security resources more efficiently. By quickly categorizing and reporting incidents, security personnel or external emergency services can be promptly and accurately alerted.
An SOS app can also help a large corporation manage its internal security resources more efficiently. By quickly categorizing and reporting incidents, security personnel or external emergency services can be promptly and accurately alerted.
How does this product help with that?
How does this product help with that?
SOS Connect by Deutsche Telekom AG is revolutionizing the way we respond to emergency situations. With a wide range of features, SOS Connect provides our employees with a digital solution to report all types of emergencies, saving valuable time.
Our GPS-based app (also available on desktop and as a web version) not only simplifies the coordination between first responders and those seeking help during first-aid calls but also allows for the quick reporting of fires and other dangerous situations. Additionally, it supports employees in situations of mental stress.
SOS Connect by Deutsche Telekom AG is revolutionizing the way we respond to emergency situations. With a wide range of features, SOS Connect provides our employees with a digital solution to report all types of emergencies, saving valuable time.
Our GPS-based app (also available on desktop and as a web version) not only simplifies the coordination between first responders and those seeking help during first-aid calls but also allows for the quick reporting of fires and other dangerous situations. Additionally, it supports employees in situations of mental stress.
The team
The team
Volker Bublitz Product Owner
Volker Bublitz
Product Owner
Dr. Wolfgang Brnjak Product Consultant
Dr. Wolfgang Brnjak
Product Consultant
Marie Kirstein-Bandmierowski Product Consultant
Marie Kirstein-Bandmierowski
Product Consultant
Moheb Anwari UX/UI Designer
Moheb Anwari
UX/UI Designer
Nikolay Borisov Backend Developer
Nikolay Borisov
Backend Developer
Jürgen Mirbach Project Lead
Jürgen Mirbach
Project lead
& many more
Jürgen Mirbach
Project lead
Goal
Focus on emergency expansion for user enrichment
Focus on emergency expansion for user enrichment
This project was not primarily focused on refreshing the user interface but rather on significantly expanding its features. These enhancements aim to provide users with added value and strengthen their sense of security.
This project was not primarily focused on refreshing the user interface but rather on significantly expanding its features. These enhancements aim to provide users with added value and strengthen their sense of security.
Report fire
Report fire
Report rampage/act of violence
Report rampage/act of violence
Call first aid
Report suspicious object
Report suspicious object
Report bomb threat
Report bomb threat
Emergency-chat
Emergency-chat
Before
Calling for first-aid
Calling for first-aid
Calling for first-aid
Report fire
Report fire
Report rampage/act of violence
Report rampage/act of violence
Call first aid
Call first aid
Report suspicious object
Report suspicious object
Report bomb threat
Report bomb threat
Emergency-chat
Emergency-chat
After
Calling for first-aid and reporting various other emergencies
Calling for first-aid and reporting various other emergencies
Calling for first-aid and reporting various other emergencies
Flow from the view of an standard user
Flow from the view of an standard user
Reporting a suspicious object
Reporting a suspicious object
Flow from the view of a coordinating role
Flow from the view of a coordinating role
Handling a case: Suspicious object
Handling a case:
Suspicious object
Our biggest challenges
Technical limitations and contraints
Technical limitations
and contraints
Implementing an SOS Connect app faced technical challenges, such as ensuring reliable connectivity across a large campus and compatibility with various devices. Data security and privacy are also critical, requiring robust encryption and secure handling of sensitive information.
Implementing an SOS Connect app faced technical challenges, such as ensuring reliable connectivity across a large campus and compatibility with various devices. Data security and privacy are also critical, requiring robust encryption and secure handling of sensitive information.
Resource management & challenges
Resource management
& challenges
Developing and maintaining an SOS app demands significant resources, including financial investment and IT support. Training staff and integrating the app with existing protocols also require time and personnel. Balancing these needs with other corporate priorities is crucial for successful implementation.
Developing and maintaining an SOS app demands significant resources, including financial investment and IT support. Training staff and integrating the app with existing protocols also require time and personnel. Balancing these needs with other corporate priorities is crucial for successful implementation.
Research phase
Research phase
In our research strategy, we prioritized expert input over desk research, seeking firsthand insights by interviewing security experts to better understand user behavior with similar products. These insights helped us design an ideal user experience and address potential gaps. Given the lack of comparable products or companies in Germany tackling this issue with the same urgency as Deutsche Telekom, this approach proved to be the most practical and effective.
In our research strategy, we prioritized expert input over desk research, seeking firsthand insights by interviewing security experts to better understand user behavior with similar products. These insights helped us design an ideal user experience and address potential gaps. Given the lack of comparable products or companies in Germany tackling this issue with the same urgency as Deutsche Telekom, this approach proved to be the most practical and effective.
Welcome screen
User dashboard
Reporting emergencies
Emergency form
Dashboard + submitted report
Report detailspage
Notifications
Chat with experts
Welcome screen
User dashboard
Reporting emergencies
Emergency form
Dashboard + submitted report
Report detailspage
Notifications
Chat with experts
Collaboration with
expert teams
Collaboration with
expert teams
Collaboration with expert teams
To achieve this goal, we were in weekly exchange with specialized teams consisting of experts in the fields of security, corporate control center, and fire department. These experts acted as coordinators in emergency situations.
To achieve this goal, we were in weekly exchange with specialized teams consisting of experts in the fields of security, corporate control center, and fire department. These experts acted as coordinators in emergency situations.
Complications in technical and legal aspects
Complications in technical and legal aspects
Based on the input of the experts, the development faced numerous challenges, including not only technical aspects but also legal conditions, such as data protection. Understanding which information users are allowed to share and how the corporate control center can process this information complicated a swift market entry.
Based on the input of the experts, the development faced numerous challenges, including not only technical aspects but also legal conditions, such as data protection. Understanding which information users are allowed to share and how the corporate control center can process this information complicated a swift market entry.
Welcome screen
User dashboard
Reporting emergencies
Emergency form
Dashboard + submitted report
Report detailspage
Notifications
Chat with experts
Welcome screen
User dashboard
Reporting emergencies
Emergency form
Dashboard + submitted report
Report detailspage
Notifications
Chat with experts
Biggest challenge
Making the most important information visible
Making the most important information visible
One of the biggest challenges was to highlight the most important information in a way that it is easily accessible without requiring users to scroll extensively or dig deeply. This requirement was particularly significant from the perspective of a coordinating role, which relies on efficient access to crucial data.
One of the biggest challenges was to highlight the most important information in a way that it is easily accessible without requiring users to scroll extensively or dig deeply. This requirement was particularly significant from the perspective of a coordinating role, which relies on efficient access to crucial data.
First aid call
First aid call view for first responders
First aid call view for first responders
First aid call view for first responders
Suspicious object report
Current report view for coordinating role
Current report view for coordinating role
Current report view for coordinating role
Solution through user testing
and resource alignment
Solution through user testing
and resource alignment
User testing offered valuable insights into how users processed information and interacted with the content. This helped us create a solution that fit our resources while enhancing our understanding of user behavior. We ensured key information was clear and accessible, balancing between avoiding overload and covering all crucial details.
User testing offered valuable insights into how users processed information and interacted with the content. This helped us create a solution that fit our resources while enhancing our understanding of user behavior. We ensured key information was clear and accessible, balancing between avoiding overload and covering all crucial details.
Usertesting
Usertesting
Through user testing, we also identified further
weaknesses and addressed them
Through user testing, we also identified further weaknesses and addressed them
Too Much Text
and Unclear Navigation
They wanted shorter, concise instructions and clearer visual hierarchies to find relevant information quickly.
Too Much Text
and Unclear Navigation
They wanted shorter, concise instructions and clearer visual hierarchies to find relevant
information quickly.
Too Much Text
and Unclear Navigation
They wanted shorter, concise instructions and clearer visual hierarchies to find relevant information quickly.
Improvements Needed for Emergency Reporting
They requested clearer guidance on reporting, with suggestions such as predefined text blocks, dropdown menus, or voice control to speed up the process.
Improvements Needed for Emergency Reporting
They requested clearer guidance on reporting, with suggestions such as predefined text blocks, dropdown menus, or voice control to speed up
the process.
Improvements Needed for Emergency Reporting
They requested clearer guidance on reporting, with suggestions such as predefined text blocks, dropdown menus, or voice control to speed up the process.
Communication
with Control Center:
Clarity Needed
In high-stress situations, like active shooter events, a direct phone line was preferred over chat, along with clearer status updates and confirmation messages.
Communication
with Control Center:
Clarity Needed
In high-stress situations, like active shooter events, a direct phone line was preferred over chat, along with clearer status updates and confirmation messages.
Transparency and Feedback after an emergency is reported
They suggested detailed status updates showing who was notified and what steps were taken.
Transparency and Feedback after an emergency is reported
They suggested detailed status updates showing who was notified and what steps were taken.
Key learnings
Key learnings
More prominent emergency buttons and critical features
Simplified language in instructions and status messages
Text blocks, voice functions, or chatbots to streamline reporting
Enhanced user guidance, especially for first responders
and specific incidents like gas leaks or active shooter situations
Visual aids for colorblind users and better usability in stressful situations
with clear icons and instructions
More prominent emergency buttons and critical features
Simplified language in instructions and status messages
Text blocks, voice functions, or chatbots to streamline reporting
Enhanced user guidance, especially for first responders
and specific incidents like gas leaks or active shooter situations
Visual aids for colorblind users and better usability in stressful situations with clear icons and instructions
Key takeaway
Key takeaway
Due to time and budget constraints, not all user testing feedback could be implemented. Simpler solutions were prioritized, and different approaches tested. While the app is functional, feedback highlighted areas for improvement in usability, transparency, and emergency communication. Key enhancements include clearer instructions, visual updates, and a more intuitive process.
Due to time and budget constraints, not all user testing feedback could be implemented. Simpler solutions were prioritized, and different approaches tested. While the app is functional, feedback highlighted areas for improvement in usability, transparency, and emergency communication. Key enhancements include clearer instructions, visual updates, and a more intuitive process.
Key insights
What i came to realize
What i came
to realize
Budget constraints often hinder creative or innovative ideas, forcing promising concepts to be shelved due to insufficient resources, even if they could greatly improve the outcome.
Budget constraints often hinder creative or innovative ideas, forcing promising concepts to be shelved due to insufficient resources, even if they could greatly improve the outcome.
And more importantly, relying solely on personal research in safety matters can lead to mistakes. Consulting certified security experts is essential to ensure proper actions and preparedness in critical situations
And more importantly, relying solely on personal research in safety matters can lead to mistakes. Consulting certified security experts is essential to ensure proper actions and preparedness in critical situations
Future outlook
Future outlook
Despite our progress, we faced the challenge of limited budget, which restricted our ability to implement the ideal solution immediately. However, we developed a solution that meets our current needs and allows room for future improvements. In upcoming releases, we plan to further develop this and realize the ideal solution once the financial conditions permit.
Despite our progress, we faced the challenge of limited budget, which restricted our ability to implement the ideal solution immediately. However, we developed a solution that meets our current needs and allows room for future improvements. In upcoming releases, we plan to further develop this and realize the ideal solution once the financial conditions permit.
coming soon
coming soon
ux case study
ux case study
mobile app
mobile app
Qrew
Qrew
Envision a platform that enables you to log hours effortlessly and efficiently. With a handful of clicks, you have the ability to input and organize your work periods. And so much more.
Envision a platform that enables you to log hours effortlessly and efficiently. With a handful of clicks, you have the ability to input and organize your work periods. And so much more.
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